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Customer Service Executive

Rawalpindi, Pakistan
  • Ad Id
  • Ad Posted
    5 Apr 2019
  • Type of Job
    Full Time
  • Company Name
    Asra Communication
  • Function
    Customer Service / BPO / KPO
  • Designation
  • Education
    Intermediate / A Level
  • Experience
    Less than 1 year
  • Salary
    20000 – 24999
We are looking for the best CSRs who are genuinely excited to help customers. If you’re patient, empathetic, and passionately communicative you are welcome to join us. The CSRs love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list: • Manage large amounts of outgoing calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Requirements • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree We are hiring for night shift. Night shift: 10 pm to 7 am Starting salary is 20,000-25,000 plus commission. Walk in interviews from Monday to Friday between 2 pm to 8 pm. Email id: Contact # 0333-597-5498 Flat # 1, 2nd Floor, Hong Kong Plaza, Satellite Town, Commercial market, Rawalpindi Views: 824